Terms and Conditions

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Mansi Flowers terms and conditions for orders

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Mansi Flowers ("we/us") makes this website (the "Mansi Flowers Site") available to you and any of our services which are accessible on or via the Mansi Flowers Site (the "Mansi Flowers Service").

These Terms and Conditions govern your use of the Mansi Flowers Site and the Mansi Flowers Service.

1.1 Certain Mansi Flowers Products may be delivered by us in bud to ensure longer life.

1.2 Some Mansi Flowers Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the Mansi Flowers Customer Service Team using the contact details set out in Section 6 below.

1.3 All Mansi Flowers Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute an Mansi Flowers Product of equivalent value and quality without notice.

1.4 In the event that we are unable to supply the Mansi Flowers Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

1.5 We are unable to offer Champagne or other Finishing Touches with products ordered from selected ranges.

1.6 Products are delivered next day unless other delivery service requested.

1.7 Within our alcoholic gift range:-

1.7.1 We reserve the right to replace brands shown to equal value and quality.

1.7.2 Certain ranges are available in selected delivery areas only - product range may be restricted for certain delivery locations.

1.7.3 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

2. Prices

2.1 Prices listed within the Mansi Flowers Service are valid for a maximum of 14 days of submitting your purchase form.

2.2 Prices include VAT for deliveries within the UK, Ireland and Channel Islands, but exclude Mansi Flowers Delivery (£5.99) and the transmission charge for overseas orders (£7.99)

3. Orders / Payment

3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Electron, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Mansi Flowers site.

3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.

3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.

4. Delivery

4.1 Except where stated, Standard Delivery is next day, and a charge of £5.99 will be applicable within the UK, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by Mansi Flowers you will be advised of any additional charges as soon as possible upon receipt of your Order Form. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

4.2 Delivery Services - Should you require your delivery to be made within a specific time period (this is only available for certain product ranges) we are able to offer the following delivery services:

4.2.1 Same Day delivery for a charge of £7.99

4.2.2 'Before 1pm'/'after 1pm' service is available at a charge of £3 in addition to Mansi Flowers Delivery of £5.99. This delivery option is not currently available when ordering online so please call 0870 366 6555 to place your order with a member of our telesales team. The service is offered to flower orders for delivery within the UK, Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your Order Form must be submitted (requesting this service) by 1pm 24 hours in advance of the required delivery date (1pm Saturday in the case of Monday deliveries). This delivery service is offered subject to availability and is not available for certain products (such as Simply Mansi Flowers) – the service may be withdrawn without notice during busy periods.

4.3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - if this is the case for your order, we will advise you prior to, or during the order process.

4.5 In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines and plants to Funeral Directors, Hospitals, airports or ships.

4.6 Please note that the carrier is only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where the goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

4.9 Please note that deliveries to Ireland will not be available for our Fine Foods of the World Product Range

4.10 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' &'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

4.11 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.12 When placing your order you are able to specify further delivery information using the 'Delivery Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information – for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

4.13 Before placing your order, please review delivery cut-off times & prices - accessed from the Product Details page of each product.

Freshness Guaranteed: We guarantee the freshness of your flowers for 7 days. Roses, summer and spring designated flowers will be guaranteed for a period of 5 days.

5. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands (3 working days notice for Simply Mansi Flowers orders). Where delivery is to be made via courier, Royal Mail or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested - this applies to products such as plants, & wines. Where delivery is to be made outside UK, Ireland and Channel Islands please provide notification 48 hours before the intended delivery date.

5.2 To amend or cancel your order, please contact the Mansi Flowers Customer Service Team from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday using the contact details set out in Section 6 below.

5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

6. Mansi Flowers customer services

6.1 In the event that you are not satisfied with the Mansi Flowers Service any complaints should be addressed in the first instance to:

By email: mailto:shop@mansiflowers.co.uk

By telephone: 020 8868 2798

By post: Customer Care

Mansi Flowers 3 Pinner,
Green Pinner,
Middlesex,
HA5 2AF

6.2 Because of the perishable nature of most Mansi Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Disclaimer

7.1 Whilst we agree to use our reasonable endeavours to ensure that the Mansi Flowers Site and/or the Mansi Flowers Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Mansi Flowers Site and/or the Mansi Flowers Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Mansi Flowers Site and/or the Mansi Flowers Service impossible or impractical.

7.2 (a) We accept liability for death or personal injury arising from our negligence.

(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of [5] times the price you have paid for the Mansi Flowers Products.

(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Mansi Flowers Site and/or the Mansi Flowers Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Mansi Flowers Products supplied.

(d) Subject to clauses 1.5 and 4.6 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Mansi Flowers Site and/or the Mansi Flowers Service from time to time. We will post any changes on the Mansi Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mansi Flowers Service or Mansi Flowers Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Mansi Flowers Site and/or the Mansi Flowers Services for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Mansi Flowers Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.7 Selected editorial articles contained on this site remain copyright of Adfero Ltd.

8.8 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

My Account service - terms and conditions

1. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'My Payment Address Details' section of 'Address Book' within the My Account area of the website OR emailing shop@mansiflowers.co.uk. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.

2. Use of the Service is intended to assist with purchases to be made via the Mansi Flowers website www.mansiflowers.co.uk ('the Site'). The Service must not be used for the following purposes:

a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

b) Gaining unauthorised access to other computer systems.

c) Interfering with any other person's use or enjoyment of the Site.

3. Mansi Flowers reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.

4. Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, Mansi Flowers cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.

5. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.

6. These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement, a copy of which can be viewed here. Mansi Flowers are committed to protecting your privacy; the Site Privacy Policy can be viewed here.

7. If you have any queries please contact Mansi Flowers Customer Services on:

a) Tel: 020 8868 2798

b) Email: shop@mansiflowers.co.uk

c) Post: Mansi flowers 3 Pinner, Green Pinner, Middlesex, HA5 2AF

Ecommerce Website by ZARR

Florist Pinner - Mansi flowers are florists in Pinner green since 1978 delivering flowers locally in Pinner Hatch End Northwood Hills Northwood Harefield Rickmansworth, Loudwater Sarratt Chorleywood Rayners Lane South Harrow West Harrow Harrow on the hill Harrow Sudbury Greenford Ruislip South Ruislip Ruislip Gardens Stanmore Edgware Canons park Ickenham Kenton. Also delivering worldwide through Interflora. Mansi flowers propose flowers for all occasions: wedding flowers, birth, baby flowers, sympathy and funeral flowers, mothers day, valentines day, anniversary flowers and all other occasions.